FRENCHCROIX™ accepts returns for a refund or exchange under the following conditions:

2.1. Return Window

Customers must initiate a return within fourteen (14) calendar days of the delivery date. Items returned outside of this 14-day window will not be accepted.

2.2. Condition of Goods

All returned items must be unworn, unwashed, and unused. They must be in their original condition with all tags and packaging intact, and free of any odors, stains, or damage. FRENCHCROIX™ reserves the right to refuse a return if the item does not meet these conditions.

2.3. Return Shipping Costs

The Customer is responsible for all costs associated with shipping the product back to FRENCHCROIX™. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

2.4. Process for Returns

To initiate a return, please contact us at [Insert Customer Service Email Here] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3. Defective or Damaged Goods

This policy does not affect your statutory rights in relation to goods that are faulty, damaged, or not as described.

If you receive an item that is defective or damaged, you must notify us within three (3) days of delivery. Upon verification of the defect, FRENCHCROIX™ will cover the cost of return shipping and offer a replacement (if available) or a full refund.

4. Governing Law and Jurisdiction

This policy and all transactions conducted through the FRENCHCROIX™ website shall be governed by and construed in accordance with the laws of California, without regard to its conflict of law principles.

By completing a purchase, you agree that any legal action or proceeding arising out of or relating to this policy or your purchase shall be brought exclusively in the state or federal courts located in USA, California.